TERMS & CONDITIONS

Effective Date: 01.01.2025

Welcome to Evara Wigs. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing our website at https://evarawigs.com, you agree to these terms and conditions. Please read them carefully.

1. Business Information

2. Products and Services

We offer the following products and services:

    • Accessories
    • Lace Glue & Accessories
    • Ready-to-wear wigs
    • Wig Fusion Accessories
    • Wig Making Tools
    • Custom Wig Units
    • Beauty/Lashes
    • Hair Growth Oils & Creams

Some of our ready-to-wear wigs and Custom Wigs,  wig caps are bespoke and customised to meet individual needs.

Mobile Terms of Service

Evara Wigs

Last updated: Feb. 25, 2025

The Evara Wigs mobile message service (the “Service”) is operated by Evara Wigs (“Evara Wigs”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Evara Wigs’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Evara Wigs through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Evara Wigs. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Evarawigs or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Evara Wigs mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Evara Wigs or email in**@*******gs.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Customer Reviews

Invitations to Review
As part of our commitment to improving our products and services, you may receive an email after your purchase inviting you to review your order. Your feedback helps us and other customers make informed decisions.

Review Guidelines
By submitting a review, you agree to provide honest, accurate feedback. We reserve the right to moderate and remove any reviews that contain offensive language, false information, or violate our policies.

Use of Reviews
We may display your reviews on our website, social media, and marketing materials

3. Orders

  • Placing Orders: All orders must be placed through our website at https://evarawigs.com.
  • Minimum Order Quantity: There is no minimum order quantity required.
  • International Shipping: We currently ship to the UK & Europe only. If you require international shipping, please contact us at in**@*******gs.com to discuss arrangements.

4. Pricing and Payment

  • Pricing: All prices displayed on our website are inclusive of taxes.
  • Payment Methods: We accept the following payment methods:
    • PayPal
    • Credit Cards
    • Klarna
    • Clearpay
  • Payment Timing: Payment is taken at checkout when you place your order.
  • Payment Plans: Payment plans are available through Klarna, Clearpay, and PayPal.

5. Shipping and Delivery (Please see detailed shipping page here)

  • Shipping Timeframes: Orders are typically processed and shipped out within 1 working day, between 12-2pm.
  • Tracking Information: Tracking is provided for Next Day and Signed For deliveries.
  • International Shipping: We currently do not offer international shipping, but you may contact us to discuss this option.

6. Returns and Refunds

Please refer to our Refund & Returns Policy page for detailed information regarding returns and refunds. In general, returns are accepted only if the wrong item has been sent or the product arrives damaged. Due to hygiene reasons, ready-to-wear wigs, adhesives, custom wig units, and wig caps are non-refundable.

7. Cancellations

  • Cancellation Timeframe: You may cancel your order within 24 hours of placing it.
  • No Fees for Cancellations: If your cancellation is made within 24 hours, no fees will be charged.
  • Shipping Time: Items are typically shipped out within 1 working day, including Next Day orders.

8. Liability

Evara Wigs is not responsible for:

  • Delivery Delays caused by third-party shipping providers.
  • Product Misuse by customers.
  • Missing Items: In the event of missing packages, we will contact Royal Mail to follow their procedure for handling lost items.

9. Intellectual Property

All content, including text, images, logos, and product descriptions, is the intellectual property of Evara Wigs. Content may not be used, copied, or distributed without explicit permission.

10. Privacy

We value your privacy. Please refer to our Privacy Policy page to understand how we collect, store, and use your personal information.

11. Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of the United Kingdom and the European Union.

12. Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Customers will be notified of changes via:

  • Email, and/or
  • Notification on the website.

     13. Contact Information

     If you have any questions or concerns regarding these terms, please feel free to contact us:
    • Via our website contact form
    • By email at in**@*******gs.com