REFUND & RETURNS POLICY

Effective Date: September 2024

At Wig Caps UK, customer satisfaction is important to us. Please review our refund and returns policy carefully to understand our practices regarding product returns, exchanges, and refunds.

1. Return Eligibility

We do not typically offer returns unless:

  • The wrong item has been sent, or
  • The product arrives damaged.

Due to hygiene reasons, the following products are non-returnable:

  • Ready-to-wear wigs
  • Adhesives
  • Wig caps

2. Return Time Frame

If you have received a damaged item or the wrong product, you may return it within 14 days of receiving the item. Returns will not be accepted after this time.

3. Conditions for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be unused and in its original packaging.
  • You must provide a receipt or proof of purchase.

4. Refund Process

If you are eligible for a return (wrong item sent or damaged product), we will:

  • Offer a full refund once the returned item is received and inspected.
  • Refunds will be processed to the original payment method.
  • Refunds typically take 5-7 business days to appear in your account after processing.

5. Return Shipping

  • If you are returning a product because of damage or because the wrong item was sent, Wig Caps UK will refund your return shipping costs.
  • For all other returns, the customer is responsible for the return shipping costs.
  • Customers need to arrange their own return shipping. If your item is damaged or incorrect, you will be reimbursed for the shipping cost.

6. Exchanges

We accept product exchanges. If you wish to exchange an item:

  • You must first return the original item.
  • Once the returned item is inspected and found to be in good condition, we will send the new item.

Please contact us to discuss exchanges if the product is no longer available in your desired size or colour.

7. Damaged or Defective Items

If you receive a damaged or defective item, please:

  • Contact us within 14 days via email at wi*******@***il.com or through our Contact Me page.
  • Provide photos of the damage and a description of the issue, and we will work to resolve the problem as quickly as possible.

8. Non-Returnable Items

The following items are non-returnable:

  • Opened adhesives
  • Wig caps
  • Sale items
  • Gift cards

Due to hygiene reasons, we cannot accept returns for these products.

9. How to Initiate a Return

To initiate a return, please:

Please include your order number, the reason for the return, and any supporting information such as photos for damaged items.

If you have any questions about this policy or need assistance, please don’t hesitate to contact us. Thank you for shopping with Wig Caps UK.

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